Library Desktop Usage UX Study
In February 2015, the UX team investigated how the library’s public desktop computers were used.
- What are the desktop computers used for?
- What are library users’ personal devices used for?
- When are the desktop computers used, and on which floor?
- Over 10 days, a total of 669 computers were observed on the first and second floor of the library.
- 30 interviews were conducted with desktop computer users.
- 27 users filled out surveys about laptop and mobile device use on campus.
What did we Learn?
- Students used the desktop computers for a variety of reasons including printing, using a specific software, convenience and speed.
- Desktop users were primarily writing a document, on Courselink, or researching.
- The first floor computers were the busiest.
- Location and accessibility of the desktops were very important to users, and any changes affecting these, like requiring a login before usage, would be major barriers for users.
- Investigate wireless printing to make this process easier for those using the desktops solely for printing.
- Consider purchasing laptop power cords for users to borrow.
- More outlets are required in high-use locations.
- The questionable hygiene of the desktops was a barrier for some users. Regular cleaning of the desktops should be considered.
Year of Study: