Service Excellence UX Study
In May 2016, the UX Team conducted research to understand student and faculty experiences with library services.
- How are students and faculty interacting with the library?
- Can students and faculty easily access resources
- Do students and faculty know who to contact at the library to get help?
- Semi-structured interviews with 12 faculty members and 10 students
What did we Learn?
- Undergraduate students primarily use the library for study space
- Faculty primarily use the library to access our collections and course reserves
- Most users are unaware of the library's suite of services
- Most users do not know who to contact at the library
- Faculty who have established a personal relationship with a library staff member rely on that relationship for recurring support and information about the library. Other faculty members reported a lack of awareness of the available resources and services
- Install more electrical outlets
- Provide a workshop to assist them in finding materials
- Extend library hours to 24 hour service
- Make e-books more user friendly
- Change the closing alarm to be less intrusive
- Expand systematic review and statistical support offerings
- Increase collaboration with faculty to enhance students’ research skills
- Update the website so that is is more targeted towards faculty
- Discontinue purchasing e-books
- Provide more targeted communication to faculty
Year of Study: