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Website Usability UX Study (2015)

In March and April 2015, the UX team investigated how students navigated the newly redesigned library’s website.

Research Questions

  • Are students able to find the information they need on the library website?


  • Usability test with 11 students (10 undergraduates and 1 graduate student)

What did we Learn?

  • Locating a database was the most time-consuming task 
  • In general, it took students less time to complete tasks on the newly designed website compared to the previous version
  • The easiest tasks for students were finding library hours, course reserves and journal articles
  • Students did not associate the term Library Guides with Course Guides
  • Ask Us was not commonly understood as an online chat feature

Our Recommendations

  • Implement a solution which allow users to search the library website 
  • Identify the most important library resources and add those links to the homepage 
  • Add Web of Science (and other databases) to Primo
  • Add an Ask Us link under the Research Assistance sub-menu item 
  • Improve the visibility of Library Guides


Year of Study: