While our building is closed, we can support you online. Learn about library services during COVID-19.

Frequently Asked Questions (FAQ)

How do I request a book in Omni?

Curbside pickup and home delivery of items in U of G Library's physical collection is available to current U of G students, faculty, and staff. 

Search the library collection in Omni.
  • Once you have found the item you'd like to request, sign in and then click "Request". Under "Pickup Location" select either "Curbside Pickup" or "Home Delivery".
  • You will receive an email with more information once the item has been processed.
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Once I place a hold in Omni, how long will it take for my books to be ready for pickup?

You will receive an email when your books are available for pickup usually within 24 to 48 hours. Please note that same-day pickups will not be available at this time in order to allow a 24-hour quarantine period after staff handle your items. 

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Can I request items from other university libraries?

Yes. Current U of G students, staff and faculty can request physical items from Wilfrid Laurier University and the University of Waterloo. 

  • Request items through Omni.
  • You will receive an email notification when the item is ready. (Note: the email comes from the library you requested the item from).
  • Let us know if you prefer curbside pickup or home delivery and we will make appropriate arrangements for you.
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How long does it take to get the books I need?

We will make every effort to provide access to library items as quickly as possible while ensuring the health and safety of both you and our staff. 

Here's what you can expectl: 
  • Hold requests for U of G books - Holds will be fulfilled within 24 to 48 hours. If we cannot find the item within 48 hours, we will seek an alternate copy (e.g. purchase on demand). 
  • Recalled books - Patrons are given 7 days to return their book to the library. If a patron cannot return their book in time, library staff will seek an alternate copy (e.g. purchase on demand). 
  • Returned books - All books that are returned to the library must undergo a 72-hour quarantine period. Items in quarantine will not appear as available in Omni until they are released from quarantine at which time any requests for these items will be fulfilled within 24-48 hours.  
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Where do I return my books?

The book return bins are located at the library's loading dock. Access to the loading dock is off Gordon Street at the rear of the library.

 

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What if I need to access research materials on the upper three floors of the library which are closed to the public?

You can place a hold request on any item housed on any floor of the library through Omni and we’ll collect the materials for you. Items can be picked up at curbside, or delivered to your home. Did you know you can browse the stacks virtually in Omni? For physical items at U of G, Virtual Browse is located at the bottom of the record. Scroll through to discover books located nearby on the shelves.

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Whom do I contact about issues with my library account?

Contact us via phone, email or chat.

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How can I pay my overdue fines?

Library fines can only be paid over the phone using VISA or Mastercard. Call the Ask Us Desk at (519) 824 - 4120 x53618.

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How many items can I take out at once?

Most users can borrow up to 500 items, including 2 DVDs at a time.

Borrowing is currently suspended for Alumni and Community Borrowers.

See our Borrowing Policy for more information.

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How long can I borrow an item for?

Most users can borrow:

  • Books for 120 days
  • DVDs for 14 days

Borrowing is currently suspended for Alumni and Community Borrowers.

See Borrowing Policy for more information.

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Can I access resources when I’m off campus?

Yes. Registered U of G students, faculty and staff can access library resources via Omni (and other databases) from anywhere at any time. Sign in to get full access.

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How do I get an alumni or community borrower library card?

Alumni and Community borrower cards cannot be issued at this time. During COVID-19, access to the library and the print collection is restricted to current UG students, faculty and staff.

Alumni may request electronic access to some U of G e-resources

Community borrowers and Alumni can explore our Open Access resources.

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How do I cite my sources?

For citation help see Citations and Bibliography Resources.

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